Managed Short Code

EnterpriseCustom Short CodeFully Managed

Register your own short code (e.g. 8888) and let WiSabi manage inbound calls: IVR menus, agent handling, smart lookups, live dashboards, and escalation to your team.

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What's Included

Full Managed or Hybrid

Choose a fully outsourced call centre, or a hybrid model where your team handles escalations.

IVR & ACD Routing

Automated voice menus and skill-based routing get callers to the right place, fast.

Central Knowledge Base

Agents work from a shared knowledge base built around your organisation's information.

Live Monitoring & Analytics

Real-time dashboards show call volume, wait times, and agent performance as it happens.

Call Recording & CDR Logs

Every call is recorded and logged for quality assurance, training, and compliance.

Elastic Agent Capacity

Scale agent numbers up or down with demand, from a small desk to a national campaign.

Who Is This For?

Banks & telecomsGovernment agenciesInsurance companiesLarge enterprises with their own short codeOrganisations running national campaigns

Own the number. We run the call centre.

Fully managed or hybrid · Enterprise infrastructure · Elastic capacity

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Have a question first? Talk to the WiSabi team.