Training Modules
| Module | What Staff Learn | Duration |
|---|---|---|
| Digital Productivity Tools | Using modern productivity software to write reports, draft emails, summarise documents, and speed up repetitive tasks | Half day |
| Customer Service Excellence | Call handling, complaint resolution, empathy skills, professional language, and customer satisfaction techniques | Full day |
| Digital Literacy | Email, spreadsheets, document management, cloud tools, cybersecurity basics, and internet safety | Full day |
| Business Communication | Professional writing, presentation skills, meeting etiquette, report writing, and WhatsApp professional use | Half day |
| Sales Techniques | Prospecting, pitching, objection handling, follow-up strategies, and closing, adapted for Sierra Leone's market | Full day |
| Data & Reporting | Reading dashboards, interpreting business data, creating basic reports, and using analytics tools | Half day |
What's Included
Productivity Tools for the Workplace
Staff learn to use modern productivity tools to draft communications, summarise meetings, generate reports, and handle repetitive tasks, doubling their output.
Practical, Hands-On Learning
No death-by-PowerPoint. Our training uses real scenarios from Sierra Leone businesses so skills transfer immediately to the job.
In-Person Delivery
Facilitators come to your office or training venue. Training is more effective when delivered in your team's environment.
Online / Virtual Option
Can't bring the whole team together? We deliver the same programme via video call, flexible for remote or distributed teams.
Certificate of Completion
Every participant receives a WiSabi Certificate of Completion, verifiable, professional, and meaningful for their career.
Customised to Your Industry
Training content is tailored to your industry. A bank's customer service training is different from a hotel's or clinic's.
Who Is This For?
Banks & financial servicesCall centres & customer service teamsSales teamsGovernment departmentsNGOs & development organisationsAny employer investing in their people
Invest in your people. Watch your business grow.
Practical sessions included · Certificate of completion · In-person & online
Have a question first? Talk to the WiSabi team.